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Help Center

Buyer and seller support in one Pimarket guide

Use this help center for orders, shipping, refunds, selling, disputes, and marketplace rules. It is designed to give buyers and sellers one clear place to understand how Pimarket works.

Most common help topics
How do I place and track an order?How do refunds and returns work?How do I become a seller?How does Pimarket commission work?How do shipping estimates work?
Browse help topics
Orders & tracking
How buyers place orders, track status, and understand delivery updates on Pimarket.
Returns & refunds
Buyer protection, issue reporting, and how refund decisions are handled.
Seller guidelines
What sellers need to know about listing quality, trust, and operating correctly on Pimarket.
Seller commissions
How Pimarket commissions work and what sellers should expect from payouts.
Shipping rules
How shipping profiles, zones, customs, and estimates work for buyers and sellers.
Selling on Pimarket
Applications, onboarding, dashboard access, and what happens after approval.
Disputes & trust
How issues are escalated and how Pimarket protects buyer and seller trust.
Contact & support
Where to go when you need direct Pimarket help for account, order, or seller issues.
Active topic

Seller commissions

How Pimarket commissions work and what sellers should expect from payouts.

How does Pimarket commission work?
Pimarket takes a 5% commission on product price plus shipping. Processing fees are paid by the buyer, not deducted from the seller's own listed amount.
When does seller earnings enter the wallet?
Once payment is verified and the payout rules for that order are satisfied, net seller earnings are recorded in the internal wallet ledger.
Where do sellers see payout status?
The seller wallet area shows pending, available, and withdrawn amounts, plus withdrawal request history and payout method state.
Need more help?
Pimarket supports the marketplace, not shipping itself.
Use Pimarket support for account access, payments, disputes, refunds, seller onboarding, and marketplace rules. Sellers remain responsible for their own shipping setup, dispatch timing, and delivery coverage.
Support email: support@pimarket.co