Help Center

Buyer and seller support in one Pimarket guide

Use this help center for orders, shipping, refunds, selling, disputes, and marketplace rules. It is designed to give buyers and sellers one clear place to understand how Pimarket works.

Most common help topics

How do I place and track an order?How do refunds and returns work?How do I become a seller?How does Pimarket commission work?How do shipping estimates work?

Browse help topics

Orders & tracking

How buyers place orders, track status, and understand delivery updates on Pimarket.

Returns & refunds

Buyer protection, issue reporting, and how refund decisions are handled.

Seller guidelines

What sellers need to know about listing quality, trust, and operating correctly on Pimarket.

Seller commissions

How Pimarket commissions work and what sellers should expect from payouts.

Shipping rules

How shipping profiles, zones, customs, and estimates work for buyers and sellers.

Selling on Pimarket

Applications, onboarding, dashboard access, and what happens after approval.

Disputes & trust

How issues are escalated and how Pimarket protects buyer and seller trust.

Contact & support

Where to go when you need direct Pimarket help for account, order, or seller issues.

Active topic

Selling on Pimarket

Applications, onboarding, dashboard access, and what happens after approval.

How do I become a seller?

Use the seller application flow to submit your business and identity details. We review all applications to ensure a high-quality marketplace. Approval typically takes 24 to 48 hours.

What commission does Pimarket charge?

We charge a flat 5% commission on sales. There are no hidden listing fees, monthly subscriptions, or complex tier structures. You keep 95% of what you earn.

What payment methods can my buyers use?

Your buyers can pay using Visa, Mastercard, or cryptocurrency. We process all fiat payments through Stripe, ensuring secure, global transactions. If a buyer pays with crypto, we handle the conversion automatically you do not need to manage wallets or understand blockchain technology.

How do I get paid?

Once an order is complete, funds are credited to your seller wallet. You can withdraw your earnings to your linked bank account or crypto wallet at any time.

What marketing support does Pimarket provide?

We actively help you reach a global audience. Our uploader automatically generates SEO-optimised meta titles and descriptions for your products. Once your store is live, we write a dedicated feature about your brand on the Pimarket blog, and you can choose three top-selling products for us to feature on our official Instagram and Facebook pages.

What happens after my seller application is approved?

You gain immediate access to the seller dashboard. From there, you can create products, manage orders, set your shipping profiles, and configure your payout settings.

Can I import products instead of adding them one by one?

Yes. Pimarket supports multiple listing paths, including manual entry, bulk import, and assisted product creation, depending on your workflow.

Need more help?

Pimarket supports the marketplace, not shipping itself.

Use Pimarket support for account access, payments, disputes, refunds, seller onboarding, and marketplace rules. Sellers remain responsible for their own shipping setup, dispatch timing, and delivery coverage.

Support email: support@pimarket.co