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Help Center

Buyer and seller support in one Pimarket guide

Use this help center for orders, shipping, refunds, selling, disputes, and marketplace rules. It is designed to give buyers and sellers one clear place to understand how Pimarket works.

Most common help topics
How do I place and track an order?How do refunds and returns work?How do I become a seller?How does Pimarket commission work?How do shipping estimates work?
Browse help topics
Orders & tracking
How buyers place orders, track status, and understand delivery updates on Pimarket.
Returns & refunds
Buyer protection, issue reporting, and how refund decisions are handled.
Seller guidelines
What sellers need to know about listing quality, trust, and operating correctly on Pimarket.
Seller commissions
How Pimarket commissions work and what sellers should expect from payouts.
Shipping rules
How shipping profiles, zones, customs, and estimates work for buyers and sellers.
Selling on Pimarket
Applications, onboarding, dashboard access, and what happens after approval.
Disputes & trust
How issues are escalated and how Pimarket protects buyer and seller trust.
Contact & support
Where to go when you need direct Pimarket help for account, order, or seller issues.
Active topic

Returns & refunds

Buyer protection, issue reporting, and how refund decisions are handled.

How do I request a refund?
Go to your order, open the issue flow, explain the problem clearly, and provide any evidence needed. Pimarket support and dispute tools then guide the next step.
Can I get a refund if the item arrived damaged or was not as described?
Yes, that is what the order issue flow is for. Use the report option on the affected order and include clear detail so the case can be reviewed properly.
How are refunds paid back?
Refund handling depends on the original payment route. Card and crypto refunds follow the verified flow Pimarket uses for that payment method.
Need more help?
Pimarket supports the marketplace, not shipping itself.
Use Pimarket support for account access, payments, disputes, refunds, seller onboarding, and marketplace rules. Sellers remain responsible for their own shipping setup, dispatch timing, and delivery coverage.
Support email: support@pimarket.co