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Policy

KYC policy

Pimarket uses identity, business, and payout verification controls to support approved South African sellers, export fulfilment, withdrawal safety, and marketplace trust.

What to expect
KYC is part of seller trust, payout readiness, and export accountability.
Verification can be required before approval, continued selling, courier setup, or fund release.
KYC status, seller approval, and payout setup are related, but they are not the same step.

Why KYC exists

KYC helps verify that the seller operating on Pimarket is a real and accountable party. It supports fraud reduction, seller trust, dispute handling, export paperwork, courier coordination, and payout controls.

Because Pimarket connects South African sellers with buyers abroad, identity and business verification are part of keeping cross-border marketplace activity defensible as the platform grows.

Information sellers may provide

Depending on seller type, Pimarket may ask for legal name, store name, contact information, identity document details, business registration information, pickup address, exporter details, payout information, and supporting documents.

The exact requirements may differ for individual sellers, registered businesses, and wholesalers because risk, commission treatment, payout routing, and export documentation can differ by seller type.

How it affects sellers

A seller may be approved for some marketplace access while still needing additional verification before withdrawals, courier setup, or higher-risk activity is enabled.

An already-active seller can be restricted if KYC becomes outdated, inconsistent, incomplete, rejected, or no longer supports marketplace or payout safety.

Review and enforcement

KYC submissions may be reviewed manually. Documents or information that appear inconsistent, altered, expired, false, or incomplete can lead to rejection, delay, resubmission, suspension, or payout restriction.

Pimarket may hold or restrict withdrawal access where KYC status no longer supports payout safety, even if prior sales were already completed.

Need support?

If you need clarification about marketplace operations, buyer protection, or seller standards, the support team can point you to the right workflow.

Visit help centerContact support