Help Center

Buyer and seller support in one Pimarket guide

Use this help center for orders, shipping, refunds, selling, disputes, and marketplace rules. It is designed to give buyers and sellers one clear place to understand how Pimarket works.

Most common help topics

How do I place and track an order?How do refunds and returns work?How do I become a seller?How does Pimarket commission work?How do shipping estimates work?

Browse help topics

Orders & tracking

How buyers place orders, track status, and understand delivery updates on Pimarket.

Returns & refunds

Buyer protection, issue reporting, and how refund decisions are handled.

Seller guidelines

What sellers need to know about listing quality, trust, and operating correctly on Pimarket.

Seller commissions

How Pimarket commissions work and what sellers should expect from payouts.

Shipping rules

How shipping profiles, zones, customs, and estimates work for buyers and sellers.

Selling on Pimarket

Applications, onboarding, dashboard access, and what happens after approval.

Disputes & trust

How issues are escalated and how Pimarket protects buyer and seller trust.

Contact & support

Where to go when you need direct Pimarket help for account, order, or seller issues.

Active topic

Disputes & trust

How issues are escalated and how Pimarket protects buyer and seller trust.

When should I open a dispute?

Open a dispute when a standard support or issue report path has not resolved the problem and the order needs formal review.

Can sellers respond to disputes?

Yes. Sellers can review the issue context and provide responses or evidence through the dispute workflow where applicable.

Can a dispute affect seller payouts?

Yes. Pimarket can freeze related wallet amounts while an order issue or dispute is being reviewed.

Need more help?

Pimarket supports the marketplace, not shipping itself.

Use Pimarket support for account access, payments, disputes, refunds, seller onboarding, and marketplace rules. Sellers remain responsible for their own shipping setup, dispatch timing, and delivery coverage.

Support email: support@pimarket.co