Buyer protection policy

Buyers should receive the product and fulfilment experience described at checkout. That includes the product, quantity, seller, product subtotal, buyer-paid shipping, destination country, tracking information where available, and any customs notice shown during the order flow.

Because Pimarket supports export sales from South Africa, delivery may involve courier handling, customs checks, import duties, local taxes, address review, or destination-specific delivery limits.

Buyer protection concerns may arise where an item materially differs from the listing, a seller does not fulfil the order as committed, shipping information is missing or invalid, or a transaction reflects abuse, unauthorized behaviour, or clear marketplace-policy violations.

Each case is context-sensitive. Resolution may involve seller contact, evidence review, courier or tracking review, order investigation, refund assessment, or other operational checks rather than an automatic one-size-fits-all outcome.

Buyer-paid shipping is calculated separately from the product subtotal and may be different per seller, destination, quantity, and parcel size. Orders from different sellers may ship as separate parcels.

Customs duties, import taxes, inspections, or destination-country requirements may apply. Unless checkout or the product page says otherwise, these remain the buyer's responsibility.

Pimarket keeps trusted records for checkout, payment state, seller fulfilment updates, courier labels or tracking details, and seller wallet movement so disputes can be reviewed with clearer context.

Buyers should keep order confirmations, tracking updates, photos, packaging, and communication records where a dispute or refund request may be needed.