This policy explains how Pimarket handles account, seller, buyer, product, order, shipping, payout, and support information used to run the marketplace.
Pimarket may collect account details such as name, email address, phone number, delivery address, store details, seller application information, KYC information, payout setup data, product listing data, and support messages.
For export and fulfilment, Pimarket may also collect pickup addresses, destination details, product weight and dimensions, customs descriptions, courier tracking information, label files, and order status history.
Information is used to operate the marketplace, authenticate accounts, review sellers, show products, process checkout, calculate buyer shipping, prepare courier and export records, track orders, support disputes, and maintain seller wallet records.
Pimarket may use operational data to improve reliability, detect abuse, prevent fraud, enforce policies, support customer service, and understand whether marketplace flows are working correctly.
Pimarket may share relevant information with payment processors, payout providers, authentication providers, storage providers, email providers, courier or logistics partners, moderation tools, analytics providers, and other vendors needed to operate the platform.
Only the information reasonably needed for the relevant function should be shared. For example, courier and export flows may require contact details, pickup and delivery addresses, parcel details, and product descriptions.
Sellers may see buyer delivery and order information needed to pack and fulfil an order. Buyers may see seller store details, order status, tracking information, and buyer-facing support information.
Admin users may access account, seller, order, shipping, payout, dispute, and moderation information where needed to operate Pimarket and protect the marketplace.
Pimarket keeps information for as long as needed to operate accounts, maintain order records, support legal and financial controls, resolve disputes, enforce policies, and improve marketplace reliability.
Users can contact support for account or privacy questions. Some records may need to be retained where required for payment, fraud prevention, accounting, dispute, compliance, or platform security reasons.
If you need clarification about marketplace operations, buyer protection, or seller standards, the support team can point you to the right workflow.
