These policies describe the rules sellers and buyers follow on Pimarket, with specific focus on South African sellers, export-ready listings, buyer-paid shipping, fulfilment responsibility, and marketplace enforcement.
Sellers must keep application details, store identity, listings, pickup information, export profile information, payout details, and order updates accurate. False claims, impersonation, prohibited products, abusive duplication, or misleading listing behaviour can lead to review, restriction, or removal.
Pimarket is a seller-fulfilled export marketplace. Sellers remain responsible for dispatch readiness, packing accuracy, courier handoff, delivery communication, and product-condition accuracy.
Product-level packing tiers, buyer shipping prices, destination availability, customs fields, product weight, parcel dimensions, and seller pickup details help determine whether a listing is ready for checkout and courier booking.
If seller-supplied shipping or export data is inaccurate, Pimarket may hold listings, block checkout, adjust operational review, delay payout movement, or require correction before fulfilment continues.
Seller approval, KYC review, payout setup, and withdrawal eligibility are related but distinct platform states. A seller may be allowed to list while still being restricted from withdrawing until payout readiness and compliance requirements are satisfied.
Pimarket may rely on Stripe, manual EFT routes, crypto payout rails, and country-based controls as the launch model expands. The platform can limit payout methods by country, risk tier, seller type, or operational support level.
Buyers should first use the order support and dispute flows when an order has a product, shipping, or fulfilment issue. Pimarket may step in where seller response fails, platform rules are broken, or financial intervention is required.
Accounts may be paused, suspended, escalated, or removed where fraud, repeated fulfilment failures, inaccurate export data, compliance issues, or marketplace abuse create ongoing risk.
If you need clarification about marketplace operations, buyer protection, or seller standards, the support team can point you to the right workflow.
