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Policy

Platform policies

These policies describe the rules sellers agree to follow on Pimarket around acceptable use, onboarding accuracy, lawful catalogue behaviour, fulfilment responsibility, and when Pimarket may step in to protect buyers or the marketplace.

What to expect
Sellers are responsible for lawful listings, accurate store information, and fulfilment conduct.
Pimarket can review, restrict, or remove accounts where policy violations create platform risk.
Buyer-seller disputes should first be handled directly before Pimarket escalation.

Marketplace conduct

Sellers must keep their application details, store identity, listings, and payout information accurate. False claims, impersonation, prohibited products, abusive duplication, or misleading listing behaviour can lead to review, restriction, or removal.

Pimarket is a seller-fulfilled marketplace. Sellers remain responsible for fulfilment, dispatch communication, realistic shipping commitments, and product-condition accuracy.

Payout and compliance behaviour

Seller approval, KYC review, payout setup, and withdrawal eligibility are related but distinct platform states. A seller may be allowed to list while still being restricted from withdrawing until payout readiness and compliance requirements are satisfied.

Pimarket may rely on Stripe Connect, manual EFT routes, crypto payout rails, and country-based controls as the launch model expands. The platform can limit payout methods by country, risk tier, or operational support level.

Disputes and enforcement

Buyers should first attempt to resolve order issues directly with the seller. Pimarket may step in where seller response fails, platform rules are broken, or financial intervention is required.

Accounts may be paused, suspended, or escalated where fraud, repeated fulfilment failures, compliance issues, or marketplace abuse create ongoing risk for buyers or the platform.

Need support?

If you need clarification about marketplace operations, buyer protection, or seller standards, the support team can point you to the right workflow.

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Related pages
Acceptable useSeller agreementCommission agreement